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Veterans Agency
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The Agency provides advice on a wide range of subjects including benefits and welfare issues, pensions and compensation, Service records and medals etc. The Veterans Helpline is open from 8:15am to 5:15pm Monday to Thursday and from 8:15am to 4:30pm on Friday. Calls are Free
Core functions
To administer the War Pensions Scheme which provides financial support to approximately 250,000 war pensioners and war widow(er)s living in over 100 countries throughout the world, although most are resident in the UK.
The Agency also administers the Armed Forces Compensation Scheme. This is mainly applicable to Serving personnel.
In addition, the Agency manages the War Pensioners’ Welfare Service (WPWS) which in turn manages
Ilford Park Polish Home (IPPH).
WPWS gives support to existing war pensioners, war widow(er)s and veterans who are in the process of making a claim for a war disablement pension. WPWS will arrange home visits as required to discuss any particular issues that may be affecting individuals. Welfare managers often liaise with colleagues in other Government departments or ex-Service organisations to ensure the best help and advice is supplied where needed.
IPPH provides residential and nursing care to people who qualify for admission under the 1947 Polish Resettlement Act.
The Agency is actively contributing to a greater awareness of veterans and their concerns, undertaking a programme of PR activity.
Website
Veterans Agency, Thornton Cleveleys, Lancashire, FY5 3WP.
Free Phone 0800 169 2277
(Overseas) +44 1253 866043
help@veteransagency.gsi.gov.uk
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